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Accounts Payable
Healthcare
Insurance
Finance
Human Resources
Records Management
 
Electronic Document Management
Insurance

The nature of the insurance industry requires detailed records and documentation to complete each transaction. This typically results in a complex information management process with multiple levels of approval. Documentation supporting each transaction comes in many formats, such as, Internet forms, paper documents, electronic documents, fax and email. In addition, to providing customer service, insurance agents need quality information and the ability to efficiently track transaction history. The requirement is to deliver more effective information sharing and communication between field agents and headquarters, whether remote or internal to the organization, resulting in a significant cost savings for both the insurance company and its customers.

Our solutions focus on automating document related processes in Insurance. Access to documents, agent communication, underwriting, policy binding, forms management/processing and claims processing are just some of the areas where efficiencies where achieved with FutureTech Systems solutions.

FutureTech Systems Solution's address the following items in Insurance:

  • NBA processing
  • Automating the multiple tasks associated with creating, sharing, and tracking documents for underwriting
  • Automated processing of policy renewal questionnaires and applications
  • Managing and reviewing claim files quickly
  • Automating notifications to adjusters and updates for open claims as documents are received
  • Faster responses in customer service
  • Streamlining new policy setup processes
  • Storing and managing reports, policies, and notifications
  • Streamlining the premium collection and accounts payable processes

Agencies

Paper. Most insurance agencies would be lost without it. It holds policies, correspondence, customer records and all the other important information your company needs to stay up and running.

FutureTech has found a better solution for agencies for managing critical information and providing customers with the care they expect. Our solutions integrate easily with the most insurance application software from Applied Systems, AMS, etc.,

FutureTech's imaging solutions are the first step toward the paperless office for an agency. The system saves agencies significant amounts of time, money and space.

The customer service rep can simply type in the customer code into the imaging software search screen, and immediately all documents related to an individual's file, including policy, email correspondence, records of previous calls, payment activity and more, are at the representative's fingertips.

Consider what that means when you have a customer on the telephone. No putting her on hold while you walk down to the storage room. No searching through a massive file room for a file that might be on another employee's desk. No asking the customer if she minds you calling her back once you've located her file.

Instead, getting the right information can all be done from your desk in a matter of seconds.

Along with being able to improve customer service and the time-savings to employees, imaging provides agencies with another huge benefit in savings - storage space. Insurance industry professionals know how important it is to save documents for the amount of time required by law, and this typically means renting off-site storage space. But with FutureTech's solution, agencies have no new physical storage needs or costs. Once the company has scanned a document into the repository and ensured it is backed up, the paper document can be shredded. The flow of paper to the storage facility will stop, and over time, the hundreds of dollars a month in storage costs will disappear.

 

 
 

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