|
|
| |
|
|
| |
|
|
All
FutureTech Systems, Inc. Products merchandise come with a 15-day satisfaction
money back guarantee. The 15-days period starts from the invoice date. Please
consult your FutureTech Systems, Inc. Invoice (or package list). FutureTech
Systems, Inc. will give a full refund, minus the shipping charge for the
return within 15 days. Beyond the 15 days until 30 days FutureTech Systems,
Inc. charges a 15% restocking fee for returns. No returns will be accepted
after 30 days. FutureTech Systems will not refund charges on freight, any
surcharge, opened software, mouse, printers and special items requested
and purchased as part of the order.
To receive a full refund Returns must be in original condition free of any
physical damage. Any accompanying software must be returned unopened if
shrink wrapped. All accompanying manuals and diskettes must be free of markings.
Return to top |
|
|
Please
call the FutureTech Systems, Inc. Customer Service Department to receive
a RMA (Return Merchandise Authorization) number. Pack the merchandise with
original packing, manuals, warranty registration card, and utility diskettes
and mark the RMA number on the returning box. Send all returns shipping
and freight prepaid and insured. Any packages returned by C.O.D. and packages
without FutureTech Systems, Inc. authorized RMA number will be rejected.
Opened software, mouse, printer and special items are non refundable, please
do not pack the above items with the return. If these items are returned,
FutureTech Systems, Inc. will ship them back to customer and freight and
cost of returned items will be charged to customer.
RMA numbers are only good for 10 days from the date issued. Any merchandise
returned with an expired RMA number will be rejected. Please ship the merchandise
as soon as possible after receiving the RMA number.
FutureTech Systems shall, upon receipt of the merchandise, will inspect
the package and shall asses the proper credit or extend of charges to be
issued to the customer.
Return to top |
|
|
This
limited warranty applies only to products merchandise by FutureTech Systems,
Inc.
Return
to top |
|
|
FutureTech
Systems, Inc. warrants that the product you have purchased from FutureTech
Systems, inc. are free from defects in materials or workmanship under normal
use during the period of 12 months. Printer and special items are warranted
by their respective manufacturers. The warranty begins on the date of purchase.
This warranty extends only to you, the original purchaser. It is not transferable
to anyone who subsequently purchases the product.
During the warranty period, FutureTech Systems, Inc. will repair or replace
defective parts at the option of FutureTech Systems, Inc.. All exchanged
parts and products replaced under the warranty will become the property
of FutureTech Systems, Inc.. FutureTech Systems, Inc. has the option of
replacing defective parts with identical or equivalent parts.
The limited warranty does not extend to any product not purchased from FutureTech
Systems, Inc. This limited warranty also does not extend to any product
that has been damaged or rendered defective
1. as result of accidents, misuse or abuse
2. by the use of non standard parts not sold by FutureTech
Systems, Inc.
3. by modification of the product; or
4. as a result of service by other than a FutureTech Systems,
Inc. representative.
Except as expressly set forth in this limited warranty, FutureTech Systems,
Inc. makes no other warranties, expressed or implied, including any implied
warranties of merchantability and fitness for a particular purpose. FutureTech
Systems, Inc. disclaims all warranties not stated in this limited warranty.
Any implied warranties that may be imposed by law are limited to the terms
of this express limited warranty.
Return to top |
|
|
Please
call the FutureTech Systems, Inc. Customer Service Department to diagnose
problems. If replacement part(s) is/are required, it will be shipped out
by FutureTech Systems, Inc. under the following conditions:
a. If merchandise faults within 30 days of purchase, FutureTech
Systems, Inc. will
in most cases be able to ship the replacement
parts and customer will be
responsible for shipping back. A security
deposit may be required in most
cases.
b. If merchandise faults after 30 days of purchase and within
one year period,
FutureTech Systems, Inc. will need to
receive the defective component for
repair and or replacement shipped back
to us. Customer will be responsible
for shipping back the defective parts.
c. If merchandise faults after the 12 months warranty period,
FutureTech Systems,
Inc. will assist in the solution. All
replacement parts will be considered a new
parts purchase. Please consult FutureTech
Systems, Inc. Customer Service
Department for cost of labor.
Return to top |
|
|
FutureTech
Systems, Inc. nor anyone else who has been involved in the creation, production,
or delivery of this product shall be liable for any direct, consequential,
or incidental damages (including, without limitation, damages for loss of
business, profits, business interruption, loss of business information,
loss of software, and the like) arising out of the use of the product. FutureTech
Systems, Inc. is not liable for any claim made by a third party or made
by you for third party. Our liability shall be limited to a maximum of the
Invoice value of the material supplied.
Return to top |
|
|
Please
fax the problems and forward to the FutureTech Systems, Inc. Customer service
department. The reply will be sent back via fax within one business day.
If replacement is required, customer must send the defective part to FutureTech
Systems, Inc or FutureTech Systems, Inc. will charges the full amount of
the replacement part(s). FutureTech Systems, Inc. will credit after receiving
the defective part. FutureTech Systems, Inc. will not be responsible for
any shipping from FutureTech Systems, Inc. to destination country or from
customer side to FutureTech Systems, Inc.
Return to top |
|
|
Most
of the technical questions can easily be found on the FutureTech Systems,
Inc. users manual, hardware or software manuals. Please consult those manuals
before contacting FutureTech Systems, Inc. technicians. FutureTech Systems,
Inc. will assist customer in diagnosing hardware and pre installed software
problems. FutureTech Systems, Inc. may not support the operation of the
computer, the software and printer but may help in diagnosing the problem.
In some cases Customer may be required to call the hardware or software
manufacturers directly for further solutions.
For more details regarding warranty service, please consult the FutureTech
Systems, Inc. sales representatives or the customer service department.
Return to top |
|
|
In
most cases FutureTech Systems, Inc. offers Optional Extended 3 additional
years of warranty for all Notebook and Desktop computers underwritten through
either Philips Magnavox or General Electric(GE). Extended Warranty starts
after the FutureTech Systems, Inc. original warranty. Extended Warranty
must be purchased at least 2 months before the FutureTech's original warranty
lapses. Warranty underwriter requires 4 to 6 weeks to process the paper
work. Certain limitations apply on the extended warranty and you may speak
to a customer service representative. If you require additional information
on extended Warranty, Please consult your sales representative or Customer
Service department.
Return to top |
| |
    |
| ©2001
FutureTech Systems, Inc. |