Trouble Shooting
         
FAQ Topics
Question
     
1.   Battery

2.   Power

3.   Hard Disk Drive

4.   Floppy Disk Drive

5.   Hardware Installation

6.   LCD Panel

7.   Memory Module

8.   PC Card

9.   Audio

10. CD

11. Printer

Battery
Problem: The battery pack can not be charged.
Solution 1: The battery pack is exposed to excessively hot and coldenvironment. Let it restore to normal
condition before you use it.
Solution 2: The power might be used up.

Problem: The battery pack can not be charged and the charge
indicator turns off.
Solution 1: The battery has been fully charged.
Solution 2: The battery pack is exposed to excessively hot or coldenvironment. Let it restore to normal
condition before you use it.
Solution 3: The power is used up.

Problem: The beep sound is heard and the low-battery indicator
turns on.
Solution: The computer is in low-battery status. Please connect yourcomputer with AC adapter, or press
Fn + Esc key combination to enter suspend mode.

Problem: The beep sound isn’ t heard whereas the low-battery indicator turns on, or the gauge indicates power
is less than 10%.
Solution: The computer is in low battery status. Please adjust thevolume control and connect the computer with
AC adapter.

Problem: The actual battery operation time is shorter than expected.
Solution 1: The battery is exposed to excessively high or low temperature.The ideal temperature for battery
operation is between 50°F and 95°F (10°C and 35°C) whereas keeping is between 32°F and 113°F
(0°C and 45°C).
Solution 2: The battery has released some power. Please recharge it.
Solution 3: The power management has been turned off.
Solution 4: Some peripheral device or PC card is consuming power.Turn off the unused device to save power.
Solution 5: The battery has been given a partial charge. When charging,always fully charge after fully discharge.

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Power
Problem: The computer can not boot when the battery pack is notinserted.
Solution 1: The power cord is not correctly connected with AC adapter.Make sure the power cord is firmly
plugged into grounded outlet and computer.
Solution 2: The grounded outlet is not in normal operation. Check the outlet’ s function or use other outlet.

Problem: The system has automatically entered suspend mode.
Solution 1: The system’ s temperature is too high. Let it cool before youuse it.
Solution 2: The system has entered suspend mode after a specified period of time. Please press any key or
touch the trackpad to wake up the computer.

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Hard Disk Drive
Problem: The message “Nonsystem disk” appears.
Solution: The computer is trying to boot from the floppy including nosoftware. Please take the floppy out and restart the computer.

Problem: It needs a longer time to read the hard disk drive afterrestarting the computer.
Solution 1: The data saved on hard disk drive may be lost. Please operate the “ disk defragmenter” to check the lost unit.
Solution 2: As in low battery status, the computer is waking up from thesuspend mode.

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Floppy Disk Drive
Problem: The floppy disk drive can not write data to disk.
Solution 1: The floppy is not formatted.
Solution 2: The floppy is write-protected. Please cancel the protection.
Solution 3: The data is written to incorrect disk drive.
Solution 4: The space left on disk is not enough. Please use a new diskor delete the unneeded data.

Problem: The disk drive can not read the disk.
Solution 1: The disk is not formatted.
Solution 2: The disk is damaged.
Solution 3: An incorrect disk type is used.

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Hardware Installation
Problem: The computer can not recognize the device as part of the system.
Solution 1: The power switch of new device is not turned on. Please turn on the power switch, then restart the
computer.
Solution 2: You do not rearrange the computer after the device isinstalled.
Solution 3: The power cord or the connector between device and computer is plugged out. Please make sure the device is firmly connected with the computer.
Solution 4: You do not follow the system configuration as the computer suggested. Please follow the suggestion.

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LCD Panel
Problem: The font is too dark.
Solution: The brightness or contrast is not correctly set. Please press Fn+F7 or Fn+F8 key combination (only limited to DSTN panel) to adjust the contrast control, and use Fn+F9 or Fn+F10 to adjust the brightness control.

Problem: The screen is blank.
Solution 1: The panel blank application might be set.
Solution 2: The system operates the screen saver after a specified periodof time. Please press any key or touch the trackpad.
Solution 3: The brightness or contrast needs to be adjusted. Please pressFn+F7 or Fn+F8 key combination (only limited to DSTN panel) to adjust the contrast control, and use Fn+F9 or Fn+F10 to adjust the brightness control.
Solution 4: The system has entered suspend mode. Please press anykey or touch the trackpad to wake up the computer.

Problem: The LCD panel displays incorrect font or blinks when the computer is connected with an external monitor.
Solution: The resolution you use for the monitor exceeds that the LCDpanel can support whereas you have switched to the LCDpanel. Please restart the computer.

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Memory Module
Problem: The computer can not boot.
Solution: The incorrect type of memory module is installed.

Problem: The memory capacity is not enough.
Solution: The memory is not correctly configurated for the application.

Problem: The detected memory capacity is not correct.
Solution: Some memory module is not correctly installed or notcompatible with your computer.

Problem: The message “out of memory” is displayed.
Solution: The memory configuration is not correctly set or the memory isnot enough to run the application.

Problem: The message “insufficient memory” is displayed.
Solution: The application can not be operated as the memory is usedup.

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PC Card
Problem: The PC card can not be configured.
Solution: The PC card is not supported.

Problem: The system can not recognize the PC card.
Solution 1: The PC card is not inserted into the socket or reversely inserted.
Solution 2: The PC card driver is not installed.
Solution 3: The PC card or card driver is not compatible with the computer.

Problem: The beep sound is not heard while the PC card is inserted.
Solution: The beep sound control is closed.

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Audio
Problem: The audio speaker can not be heard.
Solution: The volume might be set too low. Please check your volume control.

Problem: The volume is too high (or too low).
Solution: The volume is not correctly set. Please check your volume control.

Problem: The headphone can not be heard.
Solution 1: The volume is not correctly set. Please check the volume control.
Solution 2: The volume source is not chosen.
Solution 3: The headphone is plugged into the wrong jack.

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CD
Problem: The compact disk can not be exited.
Solution: The compact disk is not correctly placed in the tray.

Problem: The compact disk can not be read.
Solution 1: The compact disk is not correctly placed in the tray.
Solution 2: The compact disk is dirty. Please clean it with a CD-ROM cleaner kit.

Problem: The musical compact disk can be read while the data diskcan not.
Solution: The compact disk hardware for reading data needs to bechecked.

Problem: All compact disks can not be read.
Solution 1: The Windows system can not recognize the CD-ROM drive orthe CD-ROM drive is not compatible with other devices.
Solution 2: The compact disk is dirty. Please clean it with a CD-ROM cleaner kit.
Solution 3: The compact disk hardware for reading data needs to bechecked.

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Printer
Problem: The printer can not be set up.
Solution: The printer power cord is not plugged into or the connector is not correctly connected.

Problem: The printer can not work.
Solution 1: The printer is not powered on. Please turn on the printer.
Solution 2: The printer is not in “ connected” status. Please set the printer in “ connected” status.
Solution 3: The printer paper is used up. Please add the paper.
Solution 4: The printer driver is not installed or correctly chosen. Please check the system.
Solution 5: The printer for network is not connected with the network.

Problem: The printer prints incorrect data.
Solution 1: The printer driver is not installed or correctly chosen.
Solution 2: The printer power cord is not plugged into or the connector is not correctly connected.

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